Tag: Caller ID
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Caller ID in SIP
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Equipment receiving calls, whether a humble handset or a sophisticated Call centre ACD system, likes to know the identity of the caller. It may simply display the caller’s number on an LCD display, look it up in a directory so the caller’s name can be displayed or pre-populate a screen with information about the caller recovered from a database. However, the network also needs to know the caller’s identity because it may be important for billing,…
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SIP User Credentials in the ITSP environment – part 3
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In this, the third part of the article, we will look at how the ITSP Proxy server handles outbound calls, paying particular attention to the authentication requirements and to the handling of Caller ID. You may also wish to refer back to part 1 where we reviewed the basic entities and concepts used to identify a user, a handset or service and how these entities are used to register devices. The same entities are also used…
