Tag: FreePBX
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Top reasons why VoIP calls drop
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VoIP based phone systems bring many benefits, but they also bring some problems. Not least is the annoying tendency for some calls to drop mid-way through your conversation for no obvious reason. In this article I will identify the most common reasons why a VoIP call might suddenly drop mid-way through an established call and explain how you can diagnose the cause. At the end are some pointers to the solutions for these problems. This article is…
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Setting up shared voicemail on Asterisk – part 2
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Part 1 laid the foundations for creating and accessing a shared voicemail box. In this, part 2, I explain how the lamp on the BLF key is switched on and off to show there are messages waiting in the shared box. Note that this is separate from any existing MWI lamp used for personal voicemail. It uses a custom device state within Asterisk switched by an external application. The external application in this case is a bash…
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Setting up shared voicemail on Asterisk – part 1
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It’s a requirement that people often seem to ask for – a single voicemail box, taking messages for a department, that can be easily monitored and accessed by several different users. A typical application would be to record out-of-hours messages which are then checked in the morning by any of a number of users, perhaps just depending who arrives first at the office. While it is fairly easy to configure Asterisk or Trixbox to record the messages, it is less…
